Agency Product – FAQs :
Section: Flight bookings – Terms & Conditions
What is an e-ticket?
An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you
purchase an e–ticket, we email it to you within 30 minutes of your booking. Simply print it out and hand it over to your traveler. Or provide the email address
of your traveler and we will also email the e-ticket to him/her.
How many seats can I book in a single ticket?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers, you will have to re–complete the booking process for the
additional travelers. Also note that some airlines don’t allow us to book more than 4 passengers in one go.
In the search results page, against each itinerary, you will be shown whether a fare is refundable or not. You can also click on Fare rules to check whether a fare is
refundable or not.
Can I hold the air ticket for a certain time period before confirming the booking? If yes, then what is the allowed time limit?
No, it is not possible to hold the air ticket or hotel booking, since all the inventory
is on real time basis.
Section: Flight Cancellations and Refunds
How do I cancel a flight reservation?
In case of any cancellation you can contact directly Airline/our Agency Support Team (+91 22 – 65024422 / 33 , Mobile : +91 9769 260 253 ) Between 10.00 Am – 6.30 Pm Monday to Saturday Alternatively you can mail your amendments at (email ID- email@example.com / firstname.lastname@example.org
We’ll send you a confirmation email telling you what to do next. For e-tickets, you just sit around waiting for the money to hit your bank..
What are the cancellation charges?
Short answer – it depends! Long answer – the cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your
case, check the fare rules mentioned on the booking page when you’re making your reservation (in case you missed it then, you can always go back to your account and
check out your trips pages). Apart from the cancellation charges levied by the airline, Quality Travel World charges a cancellation fee of Rs 500 per passenger per flight.
How will I get my money back after cancellation?
We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If
you used your debit card, we will credit the money back to the debit card.
How long does it take to process my refunds?
For the bookings processed by Credit Card / Debit Card usually it will take one weeks (time taken by the bank).
Section: Flight amendments
How do I make changes to a flight reservation?
In case of any amendments / rescheduling you can contact directly Airline/ our Agency Support Team (+91 22 – 65024422 / 33 , Mobile : +91 9769 260 253 ) Between 10.00 Am – 6.30 Pm Monday to Saturday Alternatively you can mail your amendments at (email ID- email@example.com / firstname.lastname@example.org
What does it cost to make an amendment?
All amendments come at a fee that varies from airline to airline. In addition to this fee, Quality Travel World charges an amendment handling fee of Rs 500 per passenger per
sector. We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare, if any, applicable when the amendment is made.
How do I get my ticket(s) after an amendment?
We’ll email your amended tickets within 45 minutes of making the change to the
email address you used for the original booking.
Can I cancel my tickets after an amendment?
Yes, you can. However, You can contact directly Airline/ our Agency Support Team (+91 22 – 65024422 / 33 , Mobile : +91 9769 260 253 ) Between 10.00 Am – 6.30 Pm
Monday to Saturday Alternatively you can mail your amendments at (email ID- email@example.com / firstname.lastname@example.org
Section: Hotel bookings - – Terms & Conditions
How do I make special requests on behalf of my travelers like “Smoking room preferred”, Early/Late check-in or Early/Late check-out while I make the booking?
You can fill the same in the Comments Section at the time of processing the booking. However, please note that all these requests are subject to availability.
What is the maximum number of rooms that I can book in a single booking? What to do if I have to book more rooms?
You can book up to a maximum of 4 rooms in a hotel through a single booking. To book more than four rooms, please contact our Support Team
Do I need to confirm my booking?
No, there is no need to confirm / reconfirm the reservation with the hotel directly. However, if you wish to confirm / reconfirm the same you can contact our Agency Support Team
Section: Hotel Cancellations and Refunds
How do I cancel my hotel booking?
In case of cancellation you can contact our Agency Support Team (+91 22 – 65024422 / 33 , Mobile : +91 9769 260 253 ) Between 10.00 Am – 6.30 Pm Monday to Saturday Alternatively you can mail your amendments at (email ID- email@example.com / firstname.lastname@example.org
Your hotel booking will be cancelled. We’ll also send you an email confirming the cancellation. Alternatively, you can also email your cancellation requests or contact our Agency Support Team
What are the cancellation charges?
Cancellation charges vary from hotel to hotel. Its advisable to check the Hotel Booking Policy mentioned on the Booking Page before processing any Reservation. Apart from the cancellation charges levied by the hotel, Quality Travel World charges a fee of Rs. 2000 for every hotel cancellation.
If I need to cancel my hotel booking, what’s the latest I can do this by?
It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation you can also check it out in the
Trip details in the Trips page. However, please keep in mind that irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day that you’re supposed to check–in.
How will I get my money back after cancelling a hotel booking?
We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate
charge reversal. If you used your debit card, we will credit the money back to the debit card.
How long does it take to process this refund?
For the bookings processed by Credit Card / Debit Card usually it will take two weeks (time taken by the bank).
How do I modify a hotel booking?
Quality Travel World doesn’t support modifications to hotel bookings. You’ll have to cancel your existing booking and make a new one. Alternatively, you can contact our Agency Support Team or mail your request .
What Personal Information we collect from you and how we use it?
‘Personal Information’ means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email address, credit card number, cardholder name, expiration date, information about the travel, bookings, passengers, frequent traveller / flier numbers, and any and all details that may be necessary from the customer.
With whom your Personal Information is shared?
When you enquire or reserve or purchase travel services through us, we must provide certain of your Personal Information to the airline, hotel, car - rental agency, travel agency or other involved third party to enable the successful fulfilment of your travel arrangements.
However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.
We may also share certain filtered Personal Information to our business partners who may contact the customers to offer certain products or services (which may include free or paid products / services) which will enable the customer to have better travel experience or to avail certain benefits specially made for Quality Travel World Customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc.
We use non - personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.
Occasionally, Quality Travel World will hire a third party to act on our behalf for projects such as market - research surveys and contest - entry processing and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.